Machine translation — the Estonian version is authoritative.
Terms of Sale
ONLINE STORE TERMS OF SALE
The online store www.keermevedrud.ee (hereinafter the Online Store) is owned by Buy More UÜ (registry code 12375811), located at Telliskivi 43, Tallinn, Estonia.
Validity of the sales contract, product and price information
The terms of sale apply to purchases of goods from the Online Store.
The prices of the products sold in the Online Store are shown next to the products. A fee for delivering the goods is added to the price. All prices of goods sold in the online store are in euros.
For small orders (under €50) a packaging fee is added, which is included in the transport price.
The delivery fee depends on the buyer's location and the delivery method. The delivery fee is shown to the buyer when placing the order.
Information about the goods is provided in the Online Store right next to the goods.
Placing an order
To order goods, add the desired products to the cart. To complete the order, fill in the required data fields and choose a suitable delivery method. The total amount payable is then displayed and can be paid as follows:
- Bank payment or card payment via Montonio — Montonio is a secure payment solution that allows payment via the bank links of Estonian and other countries' banks and with Visa/Mastercard bank cards. Payment is made on Montonio's secure page.
- Bank transfer (advance payment) — the buyer pays by bank transfer on the basis of the order invoice, using the reference number shown on the invoice. The goods are dispatched after the payment has been received.
If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer is notified as soon as possible and the money paid (including delivery costs) is refunded without delay, but no later than 14 days from the sending of the notice.
Delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
The buyer has the following options for receiving the goods: DPD parcel locker and Smartposti parcel locker.
The shipping costs are borne by the buyer and the relevant price information is shown next to the delivery method.
Domestic shipments generally reach the destination designated by the buyer within 4 business days of the sales contract entering into force. In exceptional cases there is the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-store within 14 days. The right of withdrawal does not apply if the buyer is a legal person.
To use the 14-day right of return, the ordered goods may not be used in any way other than is necessary to ascertain their nature, properties and functioning, as permitted when testing goods in a physical store. If the goods have been used otherwise or show signs of use or wear, the Online Store has the right to reduce the refund in accordance with the decrease in the value of the goods.
To return the goods, a declaration of withdrawal must be submitted, the form of which can be found here: withdrawal form, and sent to keermevedrud@gmail.com no later than within 14 days of receiving the goods.
The cost of returning the goods is borne by the buyer, except where the product does not match what was ordered (e.g. a wrong or defective product). The buyer must return the goods within 14 days of submitting the declaration, or provide proof of handing them to the carrier within that period.
Upon receiving the returned goods, the Online Store refunds all fees received from the buyer under the contract without delay, but no later than 14 days from receiving the withdrawal declaration. The Online Store may withhold refunds until it has received the item back, or until the buyer has provided proof of sending it back, whichever is earlier.
If the buyer explicitly chose a delivery method other than the cheapest ordinary method offered, the Online Store does not refund the cost exceeding that of the ordinary method. The Online Store may withdraw from the transaction and reclaim the goods if their price was marked significantly below market price due to an error.
Right to file a claim
If a defect appears, the buyer has the right to contact the online store within two months at the latest by emailing keermevedrud@gmail.com. The Online Store is not liable for defects arising after the goods were handed over to the buyer.
If goods have defects for which the Online Store is responsible, it repairs or replaces them; if that is not possible, it refunds all fees associated with the sales contract. The Online Store responds to a consumer complaint in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the buyer's personal data only to process the order and send the goods, forwarding data to transport companies for delivery. Newsletters and offers are sent only if the buyer has requested them. The buyer can opt out at any time by emailing us or following the instructions in the offer email.
Resolution of disputes
Complaints regarding the Online Store must be sent to keermevedrud@gmail.com. If the dispute cannot be resolved by agreement, the buyer may turn to the Consumer Disputes Committee; the procedure and application form are here. Reviewing the complaint is free of charge. The buyer may also use the European Union's consumer dispute resolution platform.